Mistakes Financial Advisors can make While Talking to the Clients
The advisor and client relationship should be good, in order to make the financial transactions successful. The deals can go off in different directions if both of them are not taking decisions considering each other. For all financial advisors, the customers should be the first priority before anything else. If you want to be the top financial advisor make sure you don’t say these things to your clients.
1) I have to meet some other client: Financial advisors keep getting the queries from the clients all the time. Sometimes the clients can walk into your office anytime without prior appointments. This can put you in an awkward situation especially if you have another client with an appointment coming up next. At times like this, you cannot say that you have an appointment with some other client and so you cannot talk to them now. The client can think that this behavior is rude and unprofessional. Instead, you can politely wrap your conversation with them quickly, note down points that need further discussion and escort the clients out of your office with a warm handshake or smile. This way they won’t feel unattended.
2) I don’t know the answer: The clients can have various questions related to their investments. As a Financial advisor, even though you are supposed to know the answers for them, sometimes it might take you some time to get back to the clients with proper information. At times like this avoid saying that you don’t know the answer. Instead, you can say that you are working on the subject and will get back to them as soon as possible. Saying you don’t know the answer can make the clients doubt your knowledge. Financial advisors rely on automated trading systems to understand market trends. It is good to have additional help but the clients might think all these systems are good and might get scammed by using some wrong systems. Check out the Gatesway review to understand how this system cannot be trusted for better returns.
3) You are on my to-do list: The financial advisors have to manage a lot of tasks every day, watching the market changes, keeping the client’s updated, checking all the stocks and assets for all their clients and so on. It might happen that the advisors forget to do something the clients expected them to do. But telling clients about your workload and assuring them by saying that they are on your to-do list is not a very professional approach. Instead, try and prioritize your work beforehand so you don’t have to face such situations.